The kettle sensor isn't picking up when I boil the kettle, how do I check it is working?

If you find that the kettle sensor is not logging data when the kettle is boiled, it's possible that the sensor may not be fully synced. Here's a quick guide on how to check and rectify the issue:

1. Check the Sensor Light:

First, take a look at the light on the side of the kettle sensor. It should be illuminated in green when the sensor is functioning correctly.

2. Orange or Off Light:

If you notice that the light is orange or turned off, simply press the sensor button once. After doing so, wait for a few seconds to a minute. During this time, the light should transition from orange or off to green.

3. Sensor Back Online:

Once the light is green, the sensor should be back online and ready to log data when you boil the kettle. 

4. App Device Check: 

Go to the 'Devices' section accessible from the left-hand menu of the app. Here it will display whether the kettle sensor is online or offline, and the last active time or date. 

If the sensor continues to have issues or the problem persists, please don't hesitate to contact our support team.