What does the "Unknown" device status mean?

If your bed sensor shows an "Unknown" status, it means the bed sensor has not recorded any activity for the last 24 hours. Follow these steps to troubleshoot the issue:

1. Verify Recent Usage
   Ensure that someone has slept in the bed within the last 24 hours. The sensor may show "Unknown" if it hasn't detected any activity.

2. Check Sensor Placement

   • Confirm that the bed sensor is securely plugged in.
   • Ensure the sensor is correctly positioned under the mattress. Incorrect placement can prevent the sensor from working properly.

3. Recalibrate the Sensor
   If the sensor still isn’t providing data or shows incorrect data, recalibrate it by following these steps:

   • Unplug the sensor from the power source.
   • Wait for 60 seconds.
   • Plug the sensor back in.
   • Do not sit or lie on the bed for the next 10 minutes while the sensor recalibrates.

Following these steps should resolve the "Unknown" status and restore normal functionality. If this is not the case, please don't hesitate to contact our support team at support@mysense.ai