Why are all my sensors offline?

The primary reason for sensor and home-hub offline status is often a lack of power. Verify that the home-hub is securely plugged in and powered on. This fundamental check ensures a stable starting point for troubleshooting.

If the home-hub is powered on and everything remains offline, it could indicate poor connectivity or an internet outage. You can verify this by visiting the EE coverage website. Enter your postcode to check for reported signal issues in your area. If there's an ongoing signal problem, it likely explains the offline status. Your home-hub will automatically reconnect once your mobile or broadband connectivity is restored

If the home-hub fails to reconnect automatically after a connectivity outage, perform a manual restart. Simply unplug the home-hub from the power source and then plug it back in. This action initiates a manual restart, prompting the home-hub to recheck all connections. This process usually resolves any connectivity issues and should result in automatic reconnection.

If you've attempted the above steps and all sensors, including the home-hub, still display as offline in the app, we recommend reaching out to our dedicated support team for further assistance. You can contact us via email at support@mysense.ai