Darshita Nair

The "Door opened during the night" event triggers when the front door is opened between 11pm and 6am, signalling unusual activity during nighttime hours.  To view door activations in the app, navig...

If a sensor is showing as offline or unpaired it will need to be re-paired to bring it back online and resume data collection. This typically happens after the batteries have been replaced, or if t...

The activity wearables time and date reflect that of the SIM card in the home-hub. To correct the wrong date and time it will need to re-sync with the home-hub. You can do this by placing the weara...

Here's a guide to troubleshooting common home-hub issues:Power and Connection: Ensure that the home-hub is correctly plugged in and powered on. The default state of a properly powered-up and conne...

If you encounter issues with the wearable appearing offline or not functioning as expected, follow these steps to troubleshoot:Fall Detection Wearable1. Battery Check:The battery level is provided ...

If you find that the kettle sensor is not logging data when the kettle is boiled, it's possible that the sensor may not be fully synced. Here's a quick guide on how to check and rectify the issue: ...

If you suspect your sensors are not functioning properly, here are some steps to verify their status and troubleshoot: 1. Vibration Sensors (chair, tap, bathroom door, and toilet sensor): Give them...

If all sensors or home-hub appear as offline in the MySense app or you receive an event for device "offline",  the most common cause is a loss of power or network connectivity. Since all sensors co...

Access to MySense data is available to individuals with MySense installed in their homes, to their Next of Kin, or to those designated as their Circle Members (once invited by the individual to vie...

When a sensor is triggered, you can expect the data to appear in your dashboard or app within specific timeframes: 1. Vibration, Door, or Kettle Sensors: when these sensors are triggered, you can u...