The MySense home-hub uses either home internet connection (ethernet cable to your router) or 4G (via the pre-installed SIM card) to communicate with the MySense platform.
If using internet connection, plug the ethernet cable into your home-hub (second port on the side of the home-hub) into the ethernet port on the back of the home internet router.
If using 4G, check where in the home has the best mobile phone signal, by walking around the home to see if the signal “bars” drop on your phone anywhere. Things that can affect connectivity within the home are things like particularly dense walls, metal beams and longer distances through the home such as through several walls or floors. Then you can plug it into the power outlet.
Attach the antenna by inserting it in to the round port and turning it until it is tight, point the antenna to the roof.
The power cable should be connected at all times, and the power outlet switched "on". Green lights will show under the grey circle, internet icon and power icon when the home-hub is online.
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