How do I re-pair a sensor?

In some situations, you may need to remove a sensor with the app and reconnect it to the home- hub to get it paired again. This usually happens after batteries have been replaced, or if the wearable's battery has been allowed to run down, and has not been charged for some time.

Follow these steps to remove and repair sensors:

1. Log into the MySense app.

2. Go into "Devices" on the top, left hand side menu.

3. Long press on the sensor you want to remove, and then re-add.

4. The sensor should be highlighted, with a purple tick box appearing to the right-hand side. At the bottom of the screen, a button will appear saying “Delete this 1 device”

5. Tap on the “Delete this 1 device” button to remove it. It will now show the word “Pair”.

6. Select “Pair”.

7. You will be presented with a short guide on how to pair the selected sensor.

8. For tap, toilet, chair, door sensors, and the wearable, you will need to place the sensor directly on top of the home hub.

9. If the bed sensor needs to be re paired, you will need to contact support@mysense.ai

10. Select the “Start Pairing” button. 

11. This will begin the pairing process, it may take 5 to 15 minutes for a sensor to fully re-pair and show back online.

12. You might need to refresh the screen in the app for this to show in some cases.