How to troubleshoot the wearable?

If you encounter issues with the wearable appearing offline or not functioning as expected, follow these steps to troubleshoot:

Fall Detection Wearable

1. Battery Check:

The battery level is provided when pressing the button. 

2. Turning your Wristband On or Off:

You can check if your wristband is on by pressing the power button.

Your Wristband will tell the current time if it is turned on.

• To turn your Wristband on press & hold the Power Button for 5 seconds
• To turn your Wristband off press & hold the Power Button for 5 seconds

3. Charging:

It takes about 2 hours to charge the wearable. We suggest recharging it around 3 times every week while showering or bathing. Please read this article on How to charge the wearable for a more detailed explanation 

Activity Wearable

1. Battery Check:

Tap the screen of the wearable to see if it lights up, indicating battery life. If tapping doesn't work, perform a long-press on the bottom of the screen for about 5 seconds. The device should vibrate then light up. If this doesn't work, put the wearable on charge. 

You can also check the Wearable battery in the app by navigating to "Devices" (found on the left hand side menu by selecting the 3 horizontal lines). 

2. Charging:

A full charge typically takes around 1 hour. While charging, an animation of the battery charging along with the message “charging” should appear on the screen. Please read this article on How to charge the wearable for a more detailed explanation 

3. Reversing Charging Connection:

If the wearable doesn't seem to be charging, unplug it from the charging cable, flip it to the opposite side, and attempt charging again.

4. Activation Check:

Post charging, if you're unable to see the current heart rate, movement levels, or time, initially try tapping the screen. If that doesn't resolve the issue, long-press the bottom of the screen for about 5 seconds. The wearable should vibrate and light up, indicating activation.

If the sensor continues to have issues or the problem persists, please don't hesitate to contact our support team at support@mysense.ai