What does “Device offline” mean?

A notification will be sent when and if one or more devices are offline in the following cases, follow the help centre articles attached to get back online:

• The home-hub has lost its mobile network connection or is unplugged.
  • If the home-hub does not have power, none of your sensors will be collecting data.
• The wearable is not charged
• The power to the sleep sensor has been switched off or unplugged, or the sleep sensor is too far from the home-hub to establish a connection and provide data.
• The door and vibration sensors need their batteries replaced or the sensors need to be re-paired.
• The kettle has been unplugged from the smart plug, or the plug socket switched off. The kettle will need to be plugged back into the sensor, and the socket turned back on.

By tapping the event, you will be directed to the “Devices” tab in the MySense app where you will be able to see what sensors or devices are offline along with guidance on how to get them back online.