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How to check if my sensors and home hub are online

To check if your sensors and home hub are online please:

  • Log into the app

  • Tap the hamburger menu (3 lines) at the top left of the screen

  • Go into the “Devices” page

  • Within the app, all the devices (sensors and home hub) will have a green rectangle on their right to flag them as online. If the rectangle is grey, it means they are offline and you will need to investigate further to understand and fix the issue.

 

Note that:

  • The devices that are directly plugged into a power socket will have the label “online” or “offline” depending on their status.

  • The devices that work with AAA batteries, will have the label “offline” or the percentage of battery that remains.

S
Swanny is the author of this solution article.

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