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I don't think my sensors are working, how can I check?

If you don’t think the individual sensors are logging when they are used, and registering properly, there are a few things you can do to check they are online and active.


For the chair, tap and toilet sensors you can check them by firmly tapping them. If they are working, you will see a green light flash. Also, after this activation, a corresponding data point should appear within the app about 10 to 15 minutes later.


For the front door, bathroom door, and fridge door sensors, you can test them by opening and closing the door. You should see a green light flash, and after this activation, a corresponding data point should appear within the app about 10 to 15 minutes later. 


If for these sensors the green light does not flash when checked, it may be a power or battery issue. You can confirm this by pressing in the circle logo on the front of the sensor (this is the case for tap, chair, toilet, front door, bathroom door and fridge door sensors). Pressing this button in should trigger a red light to flash.  If this red light does not flash, the batteries may need to be replaced.


For the wearable, if it does not appear to have data showing on the app, but it is charged, and showing data on the wearable itself, it could well not have recently been able to send the data back to the home hub. This can happen if the wearable has been out of range of the home hub for a while, such as if you have been out of the house, or if the distance has been further from the home hub for some time (such as being in a room furthest away from the home hub). You can usually fix this by ensuring the wearable is placed near the home hub for a few minutes, 10 to 15 should be plenty, once in a while, and this should make sure any data on the wearable is transferred to the home hub and then to the app.

S
Swanny is the author of this solution article.

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