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How to check my sensors are online

Using the MySense app:

  • click on the three-lines (menu) icon in the top left corner
  • tap “Devices” and this will take you to a list of all of the MySense sensors
  • scroll down this list to see the status of each sensor. If a sensor is online it will state “Online” in green, or a battery percentage in green for those devices without mains/direct power

You can also check the activity of each sensor from the "Visualise" page:

  • click on the three-lines (menu) icon in the top left corner

  • tap “Visualise” and this will take you to a page showing sensor activity for the current day

  • you can deliberately trigger various sensors one by one (i.e. turning on a tap, sitting in the chair, boiling the kettle) and each activation will show 10 to 15 minutes later in the app


Please note the sleep sensor registers longer periods of activation, so this may need the first night of sleep to confirm it is correctly placed and working


If you have any issues please consult our various installation and troubleshooting guides.

S
Swanny is the author of this solution article.

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