Why is my bed sensor offline?

If your sleep sensor is showing as offline, follow these steps to troubleshoot and rectify the issue:

1. Connection Check: - Ensure that the sleep sensor is securely plugged into the wall outlet with the USB cable properly connected at both ends — one end to the wall plug and the other to the sleep belt. Make sure the wall plug is turned on.

2. Sensor Activation: - Upon correct setup, a red light should illuminate on the sensor indicating it's properly activated. If you see the red light, allow a duration of 10-15 minutes for the sensor to re-establish connection with the app.

3. App Verification: - Navigate to the 'Devices' section via the left-hand menu of the app to verify if the sleep sensor has come online. This section will also provide the last active time or date of the sensor, confirming its operational status.

By following these steps, you can identify the cause and remedy the offline status of your bed sensor, ensuring accurate sleep data monitoring.