How to troubleshoot the home-hub?

Here's a guide to troubleshooting common home-hub issues:


1. Power and Connection: first, ensure that the home-hub is correctly plugged in and powered on. The default state of a properly powered-up and connected home-hub is with a steady green light under the grey circle icon and a green light every 5 seconds under the power icon.

2. Light Status Indicators: pay attention to the light status indicators on the top of the home-hub.

- Rapid Red Blinking: this indicates that the home-hub is in the process of updating its software. Wait for the update to complete.

- No Light: if the light under the grey circle icon is off, it indicates a connectivity issue, possibly due to the 4G signal.

3. Connectivity Issues: if your home-hub experiences connectivity issues, consider these steps:

Check the EE coverage map to see if there are any known issues in your local area. You can do this by searching online for "EE Coverage & Network Status Checker".

If connectivity problems persist, try different locations within your home that may have better 4G connectivity. You can test this by selecting an area with good mobile phone signal strength, for example.

Experiment with placing the home-hub higher up, on a shelf, or window-sill, as this can often improve connectivity. Also, try positioning the home-hub upright, with the power cable coming out of the top, as the main antenna is located along this side.

By following these troubleshooting steps, you can identify and address issues with your home-hub. If problems persist or you have additional questions, don't hesitate to reach out to our support team at support@mysense.ai