Submit a ticket My Tickets
Login  Sign up

My sensor has new batteries, why won’t it connect?

When you have changed the batteries in a sensor you can check it now has power by pressing in the circle logo on the front of the sensor (this is the case for tap, chair, toilet, front door, bathroom door and fridge door sensors). Pressing this button in should trigger a red light to flash, confirming it has power and the batteries are installed correctly.

If the sensor does have power but is still showing as offline, it may need to be repaired

Did you find it helpful? Yes No

Send feedback
Sorry we couldn't be helpful. Help us improve this article with your feedback.